FAQs

How do I know which size to get?

Check out our Size Chart page with more information and measurements. If you have any additional questions about sizing, fit, or measurements, please e-mail us at houseofhippie3@gmail.com or direct message us on instagram @houseofhippie_

How long does shipping take?

Once orders are processed, which can take up to 1-2 weeks based on volume of orders, they are then shipped out via USPS. Orders can take 2-6 business days to be delivered based on your shipping location. If for any reason we come across any processing or shipping issues with your order, we will contact you. We do our best to process and ship your order as soon as possible.

What if I want to pick up my order instead of having it shipped?

If you are located near or on Staten Island and would like to pick up your order, please direct message us on Instagram or e-mail us for a pick up code so that you don't have to pay for shipping at checkout. Then, please DM or e-mail us to arrange pick up date & time.

How do I place a custom order?

If you would like to place a custom order (example: add a logo to something) please Direct Message us on Instagram or place your order on our Custom page. When placing a custom order, please do not purchase the items at check out and then ask for them to be customized. Please purchase your regular items that will not be customized and then submit your custom items on the custom page and I will respond back with product availability and customization price. Custom orders will be purchased off of the website and payment can be sent through Venmo, PayPal or Zelle.

What is your return policy?

All items are final sale. Please check out our Return Policy page.

What is the fastest way to contact customer service?

In order to receive a response as soon as possible, DM us on Instagram @shop_wildhoney or e-mail us at shopwildhoneyy@gmail.com 

Your purchase supports a small, family-run company, thank you! :) 

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